Hearing Hero Review – Scam or Worth The Price?

What Is Hearing Hero?

Overview

Hearing Hero is an affordable hearing aid that offers all the basic features and necessities that you absolutely need in a hearing aid, but lacks in certain areas.

If you are looking for something cheap and basic, this could be for you... although there are some serious concerns I have after conducting my research which is why I'm not recommending it to my readers.

Claims Made

Hearing Hero was supposedly designed and engineered by engineers who worked in the space and aircraft industries. They say that these engineers worked with companies that dealt with "super-high-quality miniature electronics"... making the transition to designing hearing aids an easy choice.

Some of the claims made about this product in the promotional material are that...

• It is "super comfortable"
• The sound is loud and clear
• The battery lasts a long time--supposedly over 500 hours
• Doesn't interfere with phone calls

BUT, as I'll go over in the complaint section... these aren't all entirely true and you have to take what you hear in the sales pitches with a grain of salt.

How They Work

Hearing Hero works like a lot of hearing aids you will find on the market.

First there is a microphone that picks up sounds. Then an amplifier makes these sounds louder and the sounds are processed digitally based on settings that you have adjusted. During this process there is also noise cancellation going on to reduce background noise that you don't want to hear. Lastly the sound is transmitted to the ear piece where you will hear it.

Hearing Hero is what you call an 'over the ear' hearing aid... because... well, it sits over your ear. The unit sits behind your ear and then there is a clear tube that runs over-top of the ear and into your ear canal... so if you are looking for something discreet you are looking in the wrong place.

Features & Specifications

DSP - This stands for 'digital signal processing'. Basically what this means is that the sounds entering the microphone are converted into digital codes and then amplified based on settings made to the hearing aid.

Noise Cancelling - This is a must. They pick up all noise but do not amplify "junk noise", which would consist of wind blowing on the microphone, rubbing, etc.

Adjustable Amp - As is absolutely necessary, you can adjust the volume of these hearing aids.

N & T Options - These are 2 options you have where you can adjust the base and treble sounds. Adjusting this can be good for certain situations. You will likely want to switch between settings if you are in a quite library speaking to someone vs being at a rock concert.

Controls

The only adjustable controls you have are the volume and the N & T options discussed above. These you can change to your liking manually. As for noise cancellation and such, this is all out of reach to the user.

Cost

At the time of this review they offer a discount starting off at 35% if you order one Hearing Hero. This discount then increases to up to 55% off the more you order.

• 1 Hearing Hero = 35% discount = $149.99
• 2 Hearing Heros = 40% discount = $276.99 ($138.50/unit)
• 3 Hearing Heros = 50% discount = $346.99 ($115.66/unit)
• 4 Hearing Heros = 52% discount = $443.99 ($111/unit)
• 5 Hearing Heros = 55% discount = $519.99 ($104/unit)

Obviously buying more gives you the best deal... but who on earth is going to need 5 of these?

This "discount" could just be a marketing stunt. They might never actually sell at "full-price".

*All orders are available with free shipping.

Lifetime Protection Offer

You also have the option of paying an extra $15 for lifetime protection, which means you product is covered under warranty for life. However, I'm a bit hesitant to believe they will hold up their end of the bargain with this offer... and you will see why when I go over the complaints.

FAQ's

Who Is Hearing Hero Best Suited For?

While not every hearing problem can be remedied with a hearing aid, a lot can.

Sensorineural hearing loss is the first kind of hearing loss and this is when the hair cells of the inner ear that are responsible for detecting sound are damaged, when the nerve is damaged that runs from the inner ear to the brain, or when there is a combination of both going on. There is no pill or surgery that can fix this kind of hearing loss, but if you still have some hearing then a hearing aid can often remedy this by amplifying the sound.

For those with mild to moderate sensorineural hearing loss a standard hearing aid like Hearing Hero may do the trick. But if your hearing loss is severe then a more powerful hearing aid may be needed.

The other type of hearing loss is called conductive hearing loss. This kind comes from fluid, tissue, or bone that is creating a blockage and isn't letting sound in as it should. This can happen in any part of the ear, not just the ear canal.

This kind of hearing loss can often be treated by surgery but often times hearing aids can still do the trick.

The first thing that you might want to do is check in with a doctor and try to find out what type of hearing loss you have in the first place and ask if hearing aids can help.

*Here is a great article on the types of hearing loss if you are interested in learning more.

Do you need a prescription?

No, there is no need for a prescription from your doctor. Anyone can purchase Hearing Hero on their own.

Will you hear better right away?

Yes. As soon as you turn Hearing Hero on it will begin to amplify sounds so that you can more easily hear.

However, it will take some time to get used to, as it will with any hearing aid.

Will insurance cover the cost?

This is dependent on what insurance provider you have and your plan, but most times hearing aids are not covered, especially if your hearing loss is not severe.

You are always able to give them a call and find out however, which is what I'd recommend if you are looking to buy.

Concerns

Shipping Time

On the website they state that "delivery will take up to 30 days", as you can see here...

Now they could just be stating that it will take "up to" this long to cover their butts in case something would delay shipment, while normally it could ship much faster, but I'm a bit unsure.

The company is based in New York but there is always the chance they are shipping from some country far away (they more than likely are--I'll go over this).

Return Policy

The return policy (which can be found on the TOS page) is a bit strange. You are able to get at least a partial refund within 45 days whether you have a RMA or not, but the strange thing is that the only way to get a full 100% refund is to have a RMA and return the item between 22-45 days after purchase...

If you return the Hearing Hero in 21 days or less you are hit with a 10% "early return fee"... how absurd is that?

Lack of Company Info

Hearing Hero is sold by a company called TrekFirst, LLC which is headquartered at the address:

56 West 45th Street
Suite 1001
New York, NY 10036

They can be contacted via phone or emails at:

• +1-800-405-8934
• custsupport@buyhearinghero.com

All seems good right? They are located in the USA and provide both email and phone support.

The problem is that there is almost no information on this company. They are not registered with the BBB or anything like that and even on their "About" page they really don't tell us much of anything. Correction: they don't tell us anything.

One thing that is obvious to me is that the company is very small. As listed above, their address is a single suite in a building in New York.

Upon digging a little deeper I found that they are registered in New York and the initial filing date was just towards the end of 2018. So they haven't been around long either.

You can see above that the address they are registered at is different from the address they list on their website. I'm not sure the reason for this but it could be that they changed addresses after registration, which happens all the time.

Lack of Proof Backing Claims

There is absolutely no proof that I can find of these hearing aids having aircraft-grade electronic parts nor of them being made by a team of engineers who used to work in the aircraft and space industries.

These claims seem like they could be made up... but I have no proof of this being true either.

Customer Reviews/Complaints

Finding real, genuine customers reviews proved to be more difficult than I had anticipated. Of course on the website they show a bunch of reviews from people who are praising the product, but I like to look for reviews from more unbiased sources.

I couldn't find all that much, but there were some reviews on HighYa that I came across, and altogether things aren't looking too good.

At the time of me writing this there are only 4 reviews total... and out of these 4 only 1 is positive. To make matters even worse, this positive review (shown below) seems like it could very well be fake. It just seems overly positive and unrealistic...

I've reviewed many products in the past and always look at customer reviews. There is always the problem where you can't trust every review you read... because reviews can be fake. And based on my better judgement this seems like a fake review to me.

It also doesn't even make much sense. The person is basically claiming it's a fix for tinnitus sufferers, but the reality is that hearing aids will not help with tinnitus.

Most of the reviews are negative..

The review shown below comes from a person who received their Hearing Hero hearing aid NEARLY 1 MONTH AFTER BUYING... which didn't give them much time before the trial period ran out.

I guess this answers my concern about shipping times. It seems that the shipping time really can take up to 30 days, which brings up the question... where the heck are they shipping these from?

There also seems to be a bit of trouble trying to get the company to honor their refund policy. The complaint shown below is from someone who attempted a return and it seems that the company kept delaying the process...

*Note: You can also see that the person above claims they are "very large and uncomfortable", which contradicts the claims made of it being comfortable and small. That said, this is expected since not everyone's ears are shaped the same nor are they the same size.

And then the last review was from yet another customer who was experiencing long shipment times.

Overall the customer reviews (the ones that actually seem to be real) don't paint a very pretty picture of this company. 

As for the hearing aids themselves I haven't found much negativity. Most of the negativity comes from the company and how they treat their customers.

Is Hearing Hero a Scam?

I do not see any reason to call this a scam, although there are others calling it such.

What seems to me to be going on here is there is a very small no-name company trying to make as much money as possible and they can't really keep up with business. There is a lack of customer support, shipments seem to be coming from oversees instead of the company storing in the US and shipping from here, and so on.

While it may be somewhat of a shady operation and the product isn't as good as it is said to be, I wouldn't call it a scam.

Pros v Cons

Pros

• Very affordable
• Has all the necessary features
• Money-back guarantee

Cons

• Not discrete
• Lack of color choices
• Will not fit everyone perfectly
• Long shipping times 
• Little info about company
• Strange return policy
• Refunds may be hard to obtain

Hearing Hero vs Alternatives

There is no proof that Hearing Hero is as amazing as it is claimed to be. There are no studies proving its effectiveness and no tests comparing it to other more reputable hearing aids.

And... the company lacks reputation.

The main reason to purchase such a hearing aid is because of price. It is cheap and affordable... but... as the saying goes... you get what you pay for.

If you buy Hearing Hero you are getting a hearing aid that...

• Is from an unreputable brand that has almost no information about them
• Is likely being shipped from China or another far away country
• Comes with a shady return policy that seems to be geared to not let people get a good refund
• Is not going to be form-fitted to your earn
• And that will be painfully obvious for onlookers

Conclusion - Worth The Money?